FREQUENTLY ASKED QUESTIONS

Common Questions


Click on any question to reveal the answer

  • What are the Visa requirements?
    Most nationalities require an Electronic Travel Authorization (ETA) to enter Sri Lanka. Citizens from Singapore, Maldives, and Seychelles are visa-exempt. The ETA allows a 30-day stay for tourism purposes and can be obtained online at www.eta.gov.lk before arrival. The cost is approximately USD 35-50 depending on your nationality.
  • What is the visa procedure?
    Apply online for ETA at least 3-5 days before travel. Fill the application form, pay the fee online, and receive approval via email. Print the approval and present it at immigration upon arrival. Alternatively, you can get a visa on arrival at Bandaranaike International Airport, but pre-approval is recommended to avoid queues.
  • My holiday is over 30 days, how can I obtain an extension to my visa?
    Visit the Department of Immigration and Emigration in Colombo. You can extend your visa for up to 90 days. The extension fee is approximately USD 50 for 30 days and USD 100 for 60 days. Apply at least one week before your initial visa expires. I can assist you with the process and transportation to the immigration office.
  • What are the customs restrictions on arrival?
    Duty-free allowance: 2 liters of liquor, 2 bottles of wine, 250ml of perfume, and personal effects up to USD 250. Prohibited items: narcotics, weapons, pornography, and certain agricultural products. Declare any valuable items like cameras, laptops, and jewelry to avoid issues when departing.
  • What are the customs regulations on departure?
    You can take up to 5kg of tea, spices, and other souvenirs. Export of antiques over 100 years old requires a permit from the Department of Archaeology. Currency export limited to LKR 20,000. Keep receipts for expensive purchases like gemstones to show customs if required.
  • Are there any items which are prohibited to be taken out of the country?
    Yes: Endangered species products (tortoise shells, coral, certain wood items), antiques without permit, and cultural artifacts. Always buy gemstones and handicrafts from reputable government-approved shops that provide certificates of authenticity.

  • What Language will people understand?
    Sinhala and Tamil are official languages. English is widely spoken in tourist areas, hotels, restaurants, and by most professionals. I speak fluent English and basic German, French, and Russian to assist international travelers. Road signs are in Sinhala, Tamil, and English.
  • How are telephone facilities in the country?
    Excellent coverage in cities and tourist areas. Public payphones are available but less common. Hotels offer international calling services. Local SIM cards provide affordable calling rates. International roaming works with most foreign carriers.
  • What is the country code and how do I dial area codes?
    Sri Lanka country code: +94. For Colombo landlines, dial +94 11 plus 8-digit number. For mobile phones, dial +94 7X (70,71,72,75,76,77,78) plus 7-digit number. To call internationally from Sri Lanka, dial 00 + country code + area code + number.
  • What mobile technology is supported in Sri Lanka?
    GSM 900/1800 MHz networks. 4G/LTE coverage in most cities and tourist areas. 5G is being rolled out in Colombo. Major providers: Dialog, Mobitel, Hutch, and Airtel. Your phone will work if it's GSM-compatible and unlocked.
  • Can I purchase a local mobile connection while on holiday?
    Yes, easily. Buy a prepaid SIM at the airport arrival lounge or any Dialog/Mobitel shop. Tourist SIM packages start at USD 10-20 with 5-10GB data, local calls, and international minutes. Bring your passport for registration. I can help you get the best package for your stay.
  • Can I access the internet freely?
    Free WiFi is available at most hotels, cafes, and restaurants in tourist areas. Speed varies by location. For reliable internet, use mobile data with local SIM. Some public places may have content restrictions. I can guide you to cafes with good WiFi if you need to work during your trip.

  • Is it Safe to Travel to Sri Lanka?
    Yes, Sri Lanka is very safe for tourists. The country has recovered fully and welcomes visitors warmly. Violent crime against tourists is rare. Take normal precautions: keep valuables secure, avoid isolated areas at night, and follow local advice. As your personal guide, I ensure you visit only safe areas and I'm with you throughout your journey.
  • What safety precautions must I take when travelling?
    Use hotel safes for passports and valuables. Be aware of your surroundings in crowded places. Don't accept food or drinks from strangers. Use licensed guides and taxis (I provide both). Keep copies of important documents. I'll advise you on safe areas and potential risks throughout your tour.
  • What health issues must I be concerned with?
    Consult your doctor about vaccinations: Hepatitis A & B, Typhoid, Tetanus, and Japanese Encephalitis recommended. Malaria risk is low but use mosquito repellent. Drink only bottled or boiled water. Avoid street food if you have sensitive stomach. Medical facilities in cities are good; I know the best hospitals if needed.
  • How about mosquitoes and other pests?
    Mosquitoes are present, especially near water bodies and at dawn/dusk. Use DEET-based repellent, wear long sleeves/pants in evenings, and sleep under mosquito nets if provided. Hotels in tourist areas are well-maintained with minimal pest issues. I carry mosquito repellent in my vehicle for your convenience.

  • What food will I find?
    Sri Lankan cuisine is rich and spicy! Rice and curry is staple - includes multiple vegetable and meat curries, sambols, and papadum. Popular dishes: Kottu roti (chopped roti with vegetables/meat), Hoppers (bowl-shaped pancakes), String hoppers, and fresh seafood along the coast. International cuisine available in tourist areas. I can recommend authentic yet safe restaurants.
  • Can I obtain vegetarian food?
    Absolutely! Sri Lanka has excellent vegetarian options. Most restaurants offer vegetarian curries, and many specialize in vegetarian cuisine. Try "pol sambol" (coconut relish), "dhal curry" (lentils), and "gotu kola sambol" (salad). Buddhist traditions mean many places serve vegetarian food naturally. Just inform me of your preference.
  • Can I obtain 'Halal' food?
    Yes, many restaurants, especially in Muslim areas and tourist zones, serve Halal-certified food. Colombo has numerous Halal restaurants. I can guide you to certified establishments throughout your tour. Muslim-friendly accommodations also available.
  • What sort of food can I expect in an 'Ayurveda Resort'?
    Ayurveda resorts serve vegetarian, plant-based meals prepared according to Ayurvedic principles. Food is light, digestible, and tailored to your dosha (body type). Meals include fresh vegetables, grains, lentils, and herbal teas. No meat, eggs, alcohol, caffeine, or processed foods. It's designed to complement your treatments.
  • How about drinks?
    Drink only bottled water - widely available and cheap. Fresh king coconut water is excellent and hygienic. Fresh fruit juices are popular but ensure they're made with bottled water. Local tea is world-famous - try Ceylon tea everywhere. Soft drinks and international beverages available. Avoid tap water and ice from street vendors.
  • Is it true that liquor is not served on Full Moon days?
    Yes, on Poya (full moon) days, liquor sales are prohibited by law. Hotels may not serve alcohol in public areas, though some serve discreetly in rooms. Bars and wine shops are closed. Plan ahead if you enjoy evening drinks. I can advise you on Poya dates before your trip.
  • Can I smoke in public?
    Smoking banned in public places: restaurants, hotels (except designated areas), airports, and public transport. Fines for smoking in prohibited areas. Buy cigarettes only from licensed shops. Be respectful - Sri Lanka is becoming increasingly smoke-conscious. I can point out designated smoking areas.
  • What sort of accommodation can I expect?
    Range from luxury 5-star international hotels in Colombo and resorts to charming boutique hotels, heritage bungalows in tea country, eco-lodges in wildlife areas, and budget guesthouses. All tourist-standard accommodations provide ensuite bathrooms, AC/fans, and basic amenities. I recommend properties based on your budget and preferences.

  • What currency is used in Sri Lanka?
    Sri Lankan Rupee (LKR). Notes: 20, 50, 100, 500, 1000, 5000. Coins: 1, 2, 5, 10 rupees. Exchange your currency at the airport, banks, or authorized money changers. I can take you to reliable exchange places with good rates. Keep small bills for tips and small purchases.
  • Is Rupee the only currency used, or is the US$/ Euro also widely used?
    Rupee is official currency. US Dollars accepted at major hotels, upmarket restaurants, and some tourist shops, but rate may not be favorable. Change money for local markets, small eateries, and transport. I recommend paying most expenses in Rupees.
  • If it is Rupee only, what is the best currency to bring - US$ / £ Sterling / Euro?
    US Dollars are most widely accepted and get best exchange rates. Euros and GBP also good. Bring newer bills (after 2009) without marks or tears - some places reject damaged notes. Exchange at banks or authorized counters for best rates. I can recommend reliable exchange locations.
  • How much of money can I bring in to/ take out of the country?
    You can bring any amount of foreign currency but must declare over USD 15,000. Export limit: foreign currency up to amount declared on arrival. Sri Lankan Rupee export limited to LKR 20,000. Keep all exchange receipts to show if carrying significant cash.
  • Are credit cards widely accepted?
    Yes in cities and tourist areas: hotels, upmarket restaurants, larger shops. Visa and MasterCard most accepted. Amex and Diners less common. Small establishments and rural areas cash only. Inform your bank of travel to avoid card blocks. I carry a portable card machine for my tour payments.
  • Are ATM machines widely available and do they issue cash against my debit/ credit card?
    ATMs in all cities and towns, less in rural areas. Most accept Visa, MasterCard, Cirrus, Plus. Withdrawal limits typically LKR 50,000-100,000 per transaction. Expect fees from your bank and local ATM operator. Notify your bank before travel. I know locations of reliable ATMs along our route.
  • What are the business hours and days?
    Government offices: 8:30am-4:15pm Mon-Fri. Banks: 9am-3pm Mon-Fri, some open Sat mornings. Shops: 9am-7pm Mon-Sat, some open Sunday. Tourist shops open longer. On Poya (full moon) days, many businesses closed or have reduced hours. I'll plan shopping around these schedules.
  • Why don't Sri Lankan banks have IBAN account numbers?
    Sri Lanka doesn't use the IBAN system. International transfers use SWIFT/BIC codes with standard account numbers. For transfers to Sri Lanka, you'll need: Beneficiary name, account number, bank name, branch, and SWIFT code. I can provide these details if you need to transfer money during your stay.

  • What sort of clothes do I pack?
    Light, breathable fabrics for tropical climate (cotton, linen). Modest clothing for temple visits (cover shoulders and knees). Warmer layers for hill country (evenings can be cool, 10-15°C). Swimwear for beaches. Comfortable walking shoes. Rain gear if visiting during monsoon seasons (May-September southwest, October-January northeast).
  • Is there any particular dress code that I should be aware of?
    For temples: No shorts above knee, no sleeveless tops, remove shoes and hats before entering. Cover shoulders and legs. Some temples provide sarongs for rent. For upscale restaurants: smart casual. Beaches: swimwear appropriate only on beach, cover up when leaving beach area. Rural areas: conservative dress appreciated.
  • Can you recommend a rough pack-list?
    • 2 pairs of cotton trousers
    • Pair of shorts (men only)
    • 2 pairs long (ankle-length) cotton skirts (women)
    • Underwear & swimming gear
    • Few T-shirts or lightweight shirts
    • Sweater for cooler nights in the hills
    • One pair of sneakers or shoes
    • Socks - useful for visiting temples, specially areas exposed to the sun
    • Sandals, slippers (flip flops, thongs) - handy to wear when showering
    • Set of 'dress-up' clothes
    • Sun hat or umbrella

    Add: Sunscreen (high SPF), insect repellent, reusable water bottle, power bank, universal adaptor, basic first aid, and camera. Laundry services available at most hotels, so you can pack light.

  • When is the best time to travel?
    Year-round destination! West/south coast best: December-March. East coast best: May-September. Cultural triangle: year-round (hot March-September). Hill country: December-March clearest, but lush green during monsoon. I'll help plan route based on season. Shoulder seasons (April, October-November) offer fewer crowds and good weather in many areas.
  • Are there any areas that I cannot travel to?
    All major tourist areas are safe and accessible. Some remote areas in North and East may have limited infrastructure but are generally open. Wildlife sanctuaries have restricted zones. I stay updated on any areas to avoid and ensure your safety. We'll stick to well-traveled tourist routes for the best experience.
  • What are the do's and don'ts of local photography?
    Do: Ask permission before photographing people, especially monks and rural villagers. Be respectful. Don't photograph military installations, airports, or sensitive areas. Some temples charge photography fees. No flash photography in cave temples (damages ancient paintings). I'll advise you on photo etiquette at each location.
  • Can I process my digital photos in Sri Lanka?
    Yes, major cities have photo labs and printing services. Colombo has professional camera shops. For digital backup, carry external hard drive or use cloud storage. Many hotels have computers for guest use. I can recommend reliable camera shops if you need equipment or printing services.

  • What is the voltage type in Sri Lanka?
    230-240 Volts, 50 Hz. Same as UK, Europe, Australia, most of Asia. US/Canada appliances (110-120V) need voltage converter. Check your device labels - many modern chargers are dual voltage (100-240V). I carry backup power banks and can suggest places to charge devices.
  • What type of plug/s can I use?
    Three main types: Three-pin rectangular (UK-type), Three-pin round (Indian-type), and Two-pin round (European-type). Most hotels provide universal sockets or adaptors. Bring a universal travel adaptor. I carry spare adaptors in my vehicle for guest use.

  • Any advice on shopping?
    Buy Ceylon tea from authorized sellers (Mlesna, Dilmah, Basilur). Gems and jewelry - only from government-licensed shops with certificates. Handicrafts: wood carvings, batik, masks, drums, coconut-shell items. Bargaining expected at markets but not in fixed-price shops. Start at 50-60% of asking price. I can take you to reliable places with fair prices.
  • How is the nightlife in Sri Lanka?
    Colombo has clubs, lounges, and bars open till late. Tourist areas like Negombo, Bentota, Unawatuna have beach bars with music. Resorts offer cultural shows. Outside cities, nightlife quieter - dinner and relaxing. I can recommend safe nightlife spots if you're interested. For families, evening cultural performances are excellent.
  • Is tipping accepted and how do I tip?
    Tipping appreciated but not mandatory. Restaurants: 10% if service charge not included. Hotel porters: LKR 100-200 per bag. Housekeeping: LKR 200-300 per day. Drivers/guides (me!): discretionary based on service quality - typical USD 5-10 per day for good service. Tip in local currency when possible.

  • What are the dos and don'ts when interacting with locals?
    Do: Greet with "Ayubowan" (hello) with palms together. Remove shoes before entering homes and temples. Use right hand for giving/receiving (left hand considered unclean). Respect Buddhist monks - women shouldn't touch them. Dress modestly in religious places. Ask permission before photographing people.

    Don't: Touch people's heads (considered sacred). Point feet at people or Buddha statues. Show public affection excessively (conservative culture). Raise voice or show anger - maintaining harmony important. Criticize religion or culture. I'll guide you on proper etiquette throughout your journey.